Return/Exchange Policies
If any (please see Exclusions below) Hot Dogs All Dressed purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 30 days of receipt for a refund or exchange.
We encourage you to measure your pet as accurately as possible. Our apologies, but we do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse shipping charges.
*All exchanges for international orders will be charged an international shipping fee based on the items exchanged.
Exclusions: Our apologies, but we cannot accept returns or exchanges for Special Orders, items that have been used, or are not in original new condition, Sale or personalized. We are not responsible for any damage that is caused by your pet to the merchandise. We cannot accept returns COD or postage due. We do not reimburse shipping charges.
Please contact us for return authorization and instructions.
Please note: We cannot honor exchanges or provide refunds for any merchandise that is sent back to us postmarked after 30 days (commencing from the date you receive your order).
Special Orders
Special Orders consist of those items that are permanently personalized in any way, including but not limited to items that are, monogrammed, engraved (i.d. tags), custom sized, altered and those that are not a standard stock item. We urge you to read the description of each item as Special Orders cannot be returned or exchanged.
Order Cancellations & Changes
Hot Dogs All Dressed strives to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may cancel or revise your order. Please call 514-485-2474 or email your cancellation request or order change to orders@hotdogsalldressed.com. Be sure to include your name and order number. Please note: Orders for custom or personalized items cannot be cancelled or changed at any time. We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos. Sorry, but we cannot be responsible for the shipping costs for any orders that cannot be cancelled before they are sent.
Lost Packages
In the event that your order does not arrive within the appropriate delivery time frame, please contact us. You must notify us within 30 days of the approximate delivery date so that we may begin an inquiry. We will not be held responsible for failed deliveries that are not brought to our attention within this time frame.
Rush Orders
At times we may be able to accommodate rushed orders. Please contact us at 514-485-2474 if you need your order to be rushed and we will attempt to accommodate you. Rush orders include expedited shipping, in-house processing rush and rush ordering through our manufacturers. Please be aware that rush orders will incur an additional fee.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at 514-485-2474 or via email at orders@hotdogsalldressed.com and we will be happy to correct the problem. Please do not ship the item back as a "Return" without prior authorization as you will be held responsible for any damage.
International Shipments
Hot Dogs All Dressed can deliver to any international destination. We will contact you after your order is placed to provide you with a quote for shipping, which you may then authorize or deny. Please allow for additional time for delivery due to Customs regulations.
We are sorry but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. Customers are responsible for any Customs charges. When ordering from outside of Canada, please be sure all address information on your order is complete and correct.
Non-Deliverable, Refused & Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, the customer will be charged with the appropriate shipping charges along with a 10% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will incur an additional re-shipping charge
